Shipping & Returns
Shipping Policy
Free Shipping on orders over $50
TwenTea Co. offers free ground shipping on all orders over $50.
Shipping Method/Shipping Time
Most orders are processed and submitted to USPS within 2 business days via USPS Priority Mail. Tracking numbers will be e-mailed at the time of shipment for most items. Shipping time in the continental United States is typically 2-3 days. TwenTea Co. does not offer international shipping at this time.
Please note: USPS Priority Mail automatically estimates anywhere between 1-3 days to ship to continental US. However, in our experience, this can vary. The USPS provides estimates only and we do not guarantee arrival time.
Packages do not ship from our store on weekends and the following holidays:
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New Year’s Day
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4th of July
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Martin Luther King Jr. Day
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Labor Day
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President’s Day
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Thanksgiving
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Memorial Day
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Christmas
If you have any questions, please contact us
Return & Exchange Policy
We want every customer to be happy with their purchases from The TwenTea Company. Please contact us if you are not 100% satisfied. You may return items for a refund, minus shipping and processing fee, within 30 days of receiving your order. Unfortunately, we do not offer exchanges at this time.
Please follow these instructions:
1. Email us at admin@thetwenteacompany.com requesting return approval. Please include your name, order number, item(s) you wish to return, and the reason for return.
2. Once your Return is approved, we will email you a shipping label to return the products to us. Please pack with care.
3. Once we have received the returned product in good condition, we will refund back to your original payment method, minus return shipping charges and a 10% processing fee.
Please note: Original and return shipping charges will not be refunded.