Policies & Terms

We believe in transparency and clarity. Below you’ll find important information about orders, shipping, returns, accessibility, and how we do business.

Shipping Policy

Free Shipping on orders over $100

TwenTea Co. offers free ground shipping on all orders over $100

Shipping Method/Shipping Time

Most orders are processed and submitted to USPS within 2 business days via USPS Priority Mail. Tracking numbers will be e-mailed at the time of shipment for most items. Shipping time in the continental United States is typically 2-3 days. TwenTea Co. does not offer international shipping at this time.

Please note: USPS Priority Mail automatically estimates anywhere between 1-3 days to ship to continental US. However, in our experience, this can vary. The USPS provides estimates only and we do not guarantee arrival time.

Packages do not ship from our store on weekends nor on the following holidays:

New Year’s Day
Juneteenth
4th of July
Martin Luther King Jr. Day
Labor Day
President’s Day
Thanksgiving
Memorial Day
Christmas

If you have any questions, please contact us

Returns & Exchanges

Because tea is a consumable product, all tea sales are final. Non consumable products, like our teaware and accessories are refundable. You may exchange or return items for a refund, minus shipping and processing fee, within 30 days of receiving your order.

Please follow these instructions:

1. Email us at admin@thetwenteacompany.com requesting return approval. Please include your name, order number, item(s) you wish to return, and the reason for return.

2. Once your Return is approved, we will email you a shipping label to return the products to us. Please pack with care.

3. Once we have received the returned product in good condition, we will refund back to your original payment method, minus return shipping charges and a 10% processing fee.

Please note: Original and return shipping charges will not be refunded.

Subscriptions

Subscription products (such as Sip & Discover) renew automatically based on the selected frequency. You may manage or cancel your subscription through your account prior to your next billing cycle.

Subscription orders are non-refundable once processed.

You will receive a total of 6 oz of loose leaf tea per month, 2 oz per pack.
**No coupons or discount codes** apply to any Sip & Discover Subscription purchases. If ordering additional products we recommend placing a separate order to utilize a discount code.
Gift cards cannot be used to purchase Sip & Discover subscriptions.
US Territory Only.
All Sip & Discover subscriptions are prepaid and renewed automatically on the monthly, quarterly, or annual anniversary of your subscription date.
Tea of the Month orders are shipped between the 1st and the 7th of each month via US Mail only. If you subscribe after these dates, you will receive your first shipment the following month.
If sending as a gift, we recommend ordering any other products for yourself separately.
The subscription will be sent monthly to the address you enter as your shipping address.
Tea selection is based on availability and is subject to change without notice.
No substitutions permitted.
Subscriptions are non-refundable. You may cancel at any time.

VOID WHERE PROHIBITED.

For questions, concerns, or to cancel or pause, please contact us at info@thetwenteacompany.com

Terms & Conditions

By using this website and purchasing from The TwenTea Company, you agree to the following:

All content on this site is owned by The TwenTea Company and may not be reproduced without permission
Prices and product availability are subject to change without notice
We reserve the right to refuse service or cancel orders at our discretion
Participation in events is subject to individual event terms and capacity

This site and its offerings are provided “as is” without warranties of any kind.

Privacy Policy

Your privacy matters to us.

The TwenTea Company collects personal information only when necessary to process orders, manage accounts, communicate with you, or improve our services. We do not sell or share your personal information with third parties except as required to fulfill services (e.g., payment processing, shipping).

You may opt out of email communications at any time.

For questions regarding your data, contact us at info@thetwenteacompany.com

Accessibility Statement

The TwenTea Company is committed to providing a website that is accessible to the widest possible audience, regardless of ability.

We are actively working to improve the accessibility and usability of our website and aim to comply with applicable accessibility standards. If you experience difficulty accessing any part of this site or need assistance, please contact us at nfo@thetwenteacompany.com, and we will do our best to help.